Incompetence

Ministry of Sound, having spent over two weeks being silent and not shipping my order, finally bothered (once I kicked them via email) to send out ... a completely different model. Which costs less than the one I paid for.

To make matters worse, when I tried to email them just now, the email bounced, with no indicated reason. Just: "Failed".

I'm consequently now very anti-MoS, which is a shame because about a month ago I was very pro- them. Idiots.